Shipping Policy

Thank you for shopping at Urban Doll! Below is our detailed shipping policy to ensure a smooth shopping experience for you.

Order Processing Time

Once your order is placed and payment is confirmed, we will begin processing your order. Please allow 3-6 business days for quality inspection, packaging, and preparation for shipment. During peak sales periods or public holidays, this processing time may extend to 5-10 business days.

Shipping Time

Shipping times may vary depending on the destination and the shipping method selected at checkout. Please note that global shipping conditions, including ongoing challenges such as those caused by COVID-19, may occasionally extend shipping times. By selecting a shipping method, you agree to the estimated shipping time for that method.

Replacement Policy

We do not accept returns. However, if your product arrives damaged, we are happy to offer a replacement. To request a replacement:

1. Contact us within 14 days of receiving your order.

2. Provide clear photos of the damaged item and its packaging.

Once we confirm the issue, we will promptly arrange a replacement at no additional cost to you.

Additional Information

• We are not responsible for shipping delays caused by customs, natural disasters, or other unforeseen circumstances beyond our control.

• Please ensure your shipping address is accurate at the time of purchase to avoid delivery issues.

For any questions or concerns, feel free to reach out to our customer support team at [insert contact information].