TERMS OF SERVICE

Effective Date: 01/12/2024

Welcome to Urban Doll! These Terms of Service govern your access to and use of our website and services. By using our website, you agree to be bound by these terms. If you do not agree, please discontinue use of our services.

1. General Information

Urban Doll is an Australian-based business. These terms comply with Australian Consumer Law and apply to all users of the site.

2. Use of the Website

By accessing our website, you agree to:

  • Use it for lawful purposes only.

  • Refrain from copying, modifying, or distributing any part of the website without prior written consent.

  • Provide accurate information during checkout or account registration.

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.

3. Orders and Payments

  • Order Acceptance: All orders are subject to availability and our approval.

  • Pricing: Prices are listed in Australian dollars (AUD). We reserve the right to adjust prices at any time.

  • Payments: We accept [insert payment methods]. All payments must be made at the time of purchase.

  • Order Cancellations: Orders cannot be canceled once they are processed.

4. Shipping and Delivery

  • Order Processing Time: Orders are processed within 3-6 business days. Peak periods or holidays may extend processing times to 5-10 business days.

  • Shipping Times: Delivery times vary by location and shipping method. Delays caused by customs or external factors are beyond our control.

  • Responsibility: You are responsible for providing an accurate shipping address. We are not liable for orders delivered to incorrect addresses provided at checkout.

5. Returns and Replacements

  • No Returns Policy: We do not accept returns.

  • Replacements for Damaged Products: If an item arrives damaged, you must contact us within 14 days of delivery with clear photos of the damage and packaging. Upon review, we will arrange a replacement at no cost.

  • Exclusions: We are not responsible for damage caused by misuse, improper handling, or wear and tear.

6. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Urban Doll or its licensors. Unauthorized use is prohibited.

7. Limitation of Liability

Urban Doll is not liable for:

  • Delays or interruptions in service due to factors outside our control.

  • Losses arising from incorrect use of our website or products.

  • Indirect, incidental, or consequential damages.

8. Privacy Policy

We are committed to protecting your privacy. Please review our [Privacy Policy] for details on how we collect, use, and safeguard your information.

9. Australian Consumer Law

Our goods and services come with guarantees under Australian Consumer Law. If your product is found to be faulty, you are entitled to a replacement or refund for a major failure. This TOS does not limit your rights under Australian law.

10. Amendments to Terms

We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website indicates your acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of Australia. Any disputes arising from these terms shall be resolved under the jurisdiction of Australian courts.

12. Contact Information

For questions or concerns, please contact us at:
Email: urbandollofficial@gmail.com